PAYMENTS AND PAYOUTS

Refunds and cancellations

What happens when a client cancels, with or without online payment.

1. 1

   A client can cancel from their confirmation link, if you allow it — set this in Settings → Reminders & changes.

2. 2

   Inside your free change window, there's nothing to pay.

3. 3

   Outside it, a late fee applies if you've set one; otherwise it's simply not allowed online.

4. 4

   If they'd already paid online, a cancelled booking is refunded automatically.